Knowledge base Filters

[Casey4]

i have a requirement for adding knowledge base filter, ownership group and date on all knowledge base metrics such as number of views, feedback, author metrics but I want to apply it only to the knowledge base picked by the user, ownership group etc. 

Would it be possible to only show data for the interactive filters picked?

[vaishali231]

hey @Casey4 

Yes, this is definitely possible. You can configure the dashboard so that all Knowledge metrics (Views, Feedback, Author metrics, etc.) respond only to the interactive filters selected by the user.

If you are using Dashboard reports:

You can add Interactive Filters on the kb_knowledge table for:

Knowledge Base

Ownership Group

Published / Created Date

Make sure all widgets are built on the same table (or related via proper joins) and that “Follow interactive filter” is enabled on each widget. Also ensure there are no hard-coded conditions in the report that override the filter.

If you are using Performance Analytics:

You need to configure Breakdown Sources for:

Knowledge Base

Ownership Group

Date

Then associate those breakdowns with your indicators (Views, Feedback, Author metrics). Without breakdown configuration, PA widgets will not respond correctly to interactive filters.
*************************************************************************************************************************************

If this response helps, please mark it as Accept as Solution and Helpful.

Doing so helps others in the community and encourages me to keep contributing.

Regards

Vaishali Singh

[vaishali231]

hey @Casey4 

Hope you are doing well.

Did my previous reply answer your question?

If it was helpful, please mark it as correct ✓ and close the thread . This will help other readers find the solution more easily.

Regards,
Vaishali Singh

[VaishnaviK3009]

Hi @Casey4 ,

Yes, you can display Knowledge Base metrics like views, feedback, and author activity filtered based on user selections.

To do this:

1. Create interactive filters for Knowledge Base, Ownership Group, and Date.

2. Connect these filters to your reports or dashboards.

3. Configure the reports to show only data that matches the selected filters.

This way, users see metrics only for the KB, group, or date they choose, keeping the data relevant and actionable. You can also use multi-select filters and limit options to active KBs or valid groups to improve performance.

Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.

Regards,
Vaishnavi