KPI Details missing some features compared to Analytics HUB

[Tomas Z_]

I’ve noticed that the new KPI Details under Platform Analytics seem to lack some features that were available in the old Analytics HUB. The Analytics HUB offers a wide range of options for analyzing data on ticket list level, including various charts and interactive analysis tools, which are very powerful. I haven’t been able to find similar capabilities in the new KPI Details. Is there an alternative I might have missed?

I appreciate any helpful information.

T.

[Tanushree Maiti · Accepted solution]

Hi @Tomas Z_ 

While ServiceNow is moving towards Platform Analytics as the default for all analytics by 2025, the new experience has a functional gap in advanced record-level analysis, particularly regarding export capabilities and customizing the record list.

Refer this :

Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

https://www.servicenow.com/docs/r/now-intelligence/performance-analytics/c_UseIndicatorOverview.html

https://www.servicenow.com/community/platform-analytics-forum/in-platform-analytics-kpi-details-show....