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‎08-22-2024 02:33 PM
Is it possible to have the "List - Simple" visualization load as empty until someone clicks an item in a filterable visualization elsewhere on the dashboard? I'm trying to mirror aspects of the main page of Service Operations Workspace into a new Platform Analytics dashboard (we're not ready to move everyone to SOW), but I can't figure out how to have the list visualization for incident show as empty until you click a donut visualization above that to narrow it down. I'd even settle for the list to show the data filtered by the unfiltered donut visualization, but it seems like the list visualization exists in a vacuum at load and doesn't do anything until something else triggers it. Is this possible?
Solved! Go to Solution.
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‎08-27-2024 04:44 AM
Hi,
You cannot load visualisation as empty by default and then show data one you click on visualisation in inline dashboard. In inline dashboard you can show all data (e.g full list with same filters your donut has) and then once you click on segment on chart or filter on top it will be filtered further.
If it is critical to load empty by default - you can achieve it only in technical dashboard. Where you can maintain a stat on the page wether visualisation is clicked or not and based on this change filter on list or even hide list completely by default and show instead empty state that helps user to understand that they need to click on data visualisation to see records.
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‎08-22-2024 11:03 PM
Which ServiceNow release are you on? A non technical dashboard gets more and more functionality, but using visualizations as filters is a recently new one, so you may want to also check if you have the Platform Analytics apps all up to date.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎08-23-2024 12:46 PM
Running on Washington DC. We are running the latest Platform Analytics apps as well. Are you saying it *is* possible?
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‎08-24-2024 03:23 AM
My instance is on Xanadu and there it works.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎08-26-2024 10:48 AM
Ok, I'll spin up a PDI and see if that works. If it does, I'll know we should upgrade production sooner. Thanks!
