Load "List - Simple" Visualization empty?

mejasonroar
Tera Contributor

Is it possible to have the "List - Simple" visualization load as empty until someone clicks an item in a filterable visualization elsewhere on the dashboard? I'm trying to mirror aspects of the main page of Service Operations Workspace into a new Platform Analytics dashboard (we're not ready to move everyone to SOW), but I can't figure out how to have the list visualization for incident show as empty until you click a donut visualization above that to narrow it down. I'd even settle for the list to show the data filtered by the unfiltered donut visualization, but it seems like the list visualization exists in a vacuum at load and doesn't do anything until something else triggers it. Is this possible?

1 ACCEPTED SOLUTION

olgaredkina
ServiceNow Employee
ServiceNow Employee

Hi,

 

You cannot load visualisation as empty by default and then show data one you click on visualisation in inline dashboard. In inline dashboard you can show all data (e.g full list with same filters your donut has) and then once you click on segment on chart or filter on top it will be filtered further.

 

If it is critical to load empty by default - you can achieve it only in technical dashboard. Where you can maintain a stat on the page wether visualisation is clicked or not and based on this change filter on list or even hide list completely by default and show instead empty state that helps user to understand that they need to click on data visualisation to see records.

 

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5 REPLIES 5

olgaredkina
ServiceNow Employee
ServiceNow Employee

Hi,

 

You cannot load visualisation as empty by default and then show data one you click on visualisation in inline dashboard. In inline dashboard you can show all data (e.g full list with same filters your donut has) and then once you click on segment on chart or filter on top it will be filtered further.

 

If it is critical to load empty by default - you can achieve it only in technical dashboard. Where you can maintain a stat on the page wether visualisation is clicked or not and based on this change filter on list or even hide list completely by default and show instead empty state that helps user to understand that they need to click on data visualisation to see records.