Meaning of error message: Part of the query on sys_dictionary has been ignored

LyneC · ‎09-23-2024

What would be the cause of the following error message when I try to create a new list - simple visualisation.

LyneC · ‎10-02-2024

Hi everyone,

We received the following solution for this issue from ServiceNow support:

Issue:
PA List Visualisation Error - Part of query on sys_dictionary has been ignoredInvestigation Summary:
After investigating, I have found that the following KB0717961 >>
- https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717961
is mentioning this is expected behaviour "The system does not filter to use columns that a user does not have access to. This message simply lets us know why the filter isn't what it is expected to be."The workaround for this is by setting this property:
Name : glide.db.encoded_query.field_acl_error_msg
Type : true | false
Value: falseI
Solution Proposed:
Please follow the Workaround in the KB0717961 mentioned above and set system property "glide.db.encoded_query.field_acl_error_msg" to false to resolve the issue.

View solution in original post

mikeroe · ‎11-22-2024

I opened a support case w/ SN on this. Their response is as follows:

Our development reviewed the issue and confirmed that the issue is not a problem but working as expected. This error you are seeing is because of the difference of behavior.
1. Create a new ACL for sys_dictionary with the operation as "query_match" Name: sys_dictionary field: * operation: query_match Role - Specify the role, based on your requirement.
2. Create the following system property to prevent the errors from popping up. Name: glide.db.encoded_query.field_acl_error_msg Type: true | false Value: false

lsbammes · ‎11-22-2024

The issue with that solve is that it doesn't address the problem, it only hides the error message. What I have been able to identify at this time is it looks as if these items are failing due to Cross Scope elements (Global and then Scope A) - so if the item (which in my case is a Catalog item) receives the error message on "Submit" - the message appears. Having reviewed this in our Dev instance, I have created the ACL elements in the Global Scope and the Scope A application and am retesting.

larah · ‎02-24-2025

What is funny is I'm not getting these messages in MY ServiceNow instance - I get this when I am logged into ServiceNow Hi and submit a case. I opened a HI ticket we will see what they say.