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‎12-27-2018 07:00 AM
I need a report or scorecard that will show the Monthly Average resolved time for resolved incidents for each analyst. I have found this formula, [[Summed duration of resolved incidents/ By month AVG]] / [[Number of resolved incidents / By month AVG]] / 24. I have the indicator built but I dont have the formula built for 'By month AVG". Can someone tell me how to build that and if the formula is correct.
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‎02-04-2019 11:13 PM
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‎12-27-2018 08:54 AM
Will this be the monthly average?
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‎12-27-2018 11:27 PM
For monthly average, just add a filter condition 'Created on this month'.
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‎01-02-2019 07:32 AM
Can this be done using PA as a scorecard?
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‎02-04-2019 11:13 PM
Yes it can be done by PA also
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‎10-27-2022 12:49 PM
what is the difference between Duration and Busines Duration? Do both of them need to be configured?
