Monthly trends by response
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05-11-2023 05:22 AM
I need to build a SLA dashboard - trending by month on when the response and resolution times have been meet
How can I do this in PEFORMANCE Analytics?
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Performance Analytics
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06-15-2023 06:50 AM - edited 06-15-2023 06:53 AM
They come OOTB for the complimentary version of Performance Analytics, if you have the plug in, you will have to walk to the Guided Setup for the Incident Management, once you complete that step you should be able to view all the indicators created in that list. Keep in mind that the complimentary version does not keep more than 6 months worth of data (check me on that I could be wrong).