Need Report for Daily Opened Incident by Agent over a Time Period

Richard Payne
Tera Contributor

Trying to create a report that shows open incidents by day over a period of time.  The best I can get is a column for each created time.

RichardPayne_0-1677775765745.png

 

I would like to see something like this.

RichardPayne_1-1677775825586.png

 

RichardPayne_2-1677775933908.pngRichardPayne_3-1677775970977.png

 

2 ACCEPTED SOLUTIONS

Robert Maxwell
Tera Guru

Hi there,

 

A small suggestion:

 

From Robert’s screenshot, if you check ‘Display data table’ it will give you a closer depiction of what you have displayed in the question. Also, you may have to use ‘Assigned to’ field instead of ‘Opened by’.

 

 

View solution in original post

2 REPLIES 2

Robert Maxwell
Tera Guru

Try this

RobertMaxwell_0-1677822742366.png

 

 

RobertMaxwell_1-1677822760019.png

RobertMaxwell_0-1677822871313.png

 

 

Hi there,

 

A small suggestion:

 

From Robert’s screenshot, if you check ‘Display data table’ it will give you a closer depiction of what you have displayed in the question. Also, you may have to use ‘Assigned to’ field instead of ‘Opened by’.