Need to show aging of tickets in a report in pivot table format
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-26-2019 12:00 AM
Hi All,
I need to create a report which is in below format on task table :
This report shows aging of tasks assigned to Billing group.
Need advice on which columns to show as column labels and which to show as row labels also how to show aging(if possible without scripting or using database views). Using database views i can use columns from task_sla table and show it, but is it possible through task table?
Thanks in advance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-05-2019 03:42 PM
Maybe you can use a calculated field called Delayed of type true/false with a script like this pseudocode
if ((current.updated - current.created) > 2 days) return true
else return false