No data available in domain separated instance

FinToy
Mega Expert

Hello! We have just started the PA usage and managed to get everything working. I'm working in a domain separated instance and when I'm using admin account and selecting "global" in domain picker it works perfectly. When I want to see the results from any sub-domain the Dashboard shows "No data available".

The user in lower domain has a role "pa_viewer" and he can see the Dashboard but not the data. However, when the lower level domain user opens the "Open Incident Reports" Dashboard he can see the actual tickets.

Can anyone identify what's the problem here? I tried reading the documentation from here: Performance analytics with domain separation but didn't actually find any answer.

1 ACCEPTED SOLUTION

pieter_goris
ServiceNow Employee
ServiceNow Employee

correct: "create a separate data collector job for each domain "


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10 REPLIES 10

Hi Mike,



I think, you need to do that.





Raj