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Platform Analytics - Calendar Report Visualization

Hello AllI was wondering if there is a way to suppress the time display on the Planned Task on the Calendar Report Visualization in Platform Analytics. I only want it to show the planned Task Short Description. Please let me know if you have any luck...

PraveenaS by Tera Expert
  • 847 Views
  • 3 replies
  • 0 helpfuls

Resolved! I am having issues accessing Agent AI studio

On my instance, when I try to open Agent AI studio, it shows "Security constraints prevent access to requested page"  can anyone help to solve this??  I have the required roles admin, sn_aia.admin, sn_aia.viewer.

Siris by Tera Contributor
  • 513 Views
  • 2 replies
  • 2 helpfuls

KB articles are not visible o ITIL use

Hi All,I have created 2 database views between Incident table + m2m_kb_task table and Sctask table + m2m_kb_task table as shown in the pictures. When i created Pie chart to see KB attached to tickets. ITIL Users are not able to see KB article number ...

SM123_0-1770731341040.png SM123_1-1770731356025.png
SM123 by Tera Expert
  • 267 Views
  • 3 replies
  • 1 helpfuls

Content Analytics tables not populating data

Content Analytics tables (sn_cda_analytics_visit_stat, sn_cda_page_stat,sn_cda_tracked_page_agg, sn_cda_tracked_visit_agg) not populating despitesuccessful track_events API calls. Steps performed:1. Navigated ESC pages as authenticated user2. Verifie...

Reports in Migration Center

Hi All, Is there any way to migrate only specific reports to Platform analytics using Migration Center? I see there is option available for Dashboards but not for Reports. Thank you.

PA Breakdown Script

Hello. I’m looking for help on scripting a breakdown from the task table that would retrieve the incident affected user company and catalog task requested for user company, essentially I’d have my selection breakdown called Company when selected woul...

Dashboard issue after Zurich update

Hello Team, We are experiencing issues with both the Dashboard and the associated reports. This issue began after the Zurich upgrade, during which the UI automatically switched to the Platform Analytics Experience. In the new Platform Analytics inter...

DasarathiM by Giga Contributor
  • 552 Views
  • 4 replies
  • 0 helpfuls
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