I have to create a new UI Action on incident form named as Submit. Expected behaviour should be like it should check if there is an existing active/open (anything above resolved) ticket for the same caller with same category and subcategory. If so, ...
I have created a dashboard with a visualization of the OOB indicator “Number of open and overdue incidents.” The heat map is grouped by status and age. In the dashboard, I use various filters such as ‘Company’ and “Assignment Group.” When I filter by...
Hello Everyone! I have, in a dashboard, a list report about business services.I have other reports about demand, projects..With an interactive filter, I filter the tasks that have the business service selected. That's fine. The question is: how I fil...
In Genral The user is not getting any error but every week / every month they will generate the data of closed tickets report and share to there managers or another person
Hello Team, I’d appreciate your support in requesting ServiceNow to implement a new feature in Platform Analytics. The idea is to enable the ability to transpose a pivot table—switching columns to rows and vice versa. Please vote for the idea here: T...
If a column or row in the report does not have a corresponding value, it will be omitted. Users don't like the default collapsing because they want to see all elements that match the filter criteria,even if the count is 0. Is there a way to toggle th...
Our reporting team is looking to be able to leverage filters on dashboards within PA where a user can select a business unit in one filter and then in another, select multiple departments to which the Business Unit is attached to. This would then upd...
i am new and Mistakenly clicked the validation task at the beginning and it said failed, I am unable to change and continue after doing the task
Hello, I got a requirement from our Agile teams to be able to track how many times a story has been moved back from the state Ready to New. there is no need to have a custom field for this as it is for reporting purposes only. How can I achieve this,...
Hello all,I have created some Performance Analytics widgets, type "score" and we can choose between 3 templates.Template 1, Template 2, Template 3.I would like to modify the "Template 2" (or clone it first) to display the % of gap between the target ...
Hello everyone,After upgrading to the Zurich release, we have noticed that the layout of visualizations in several of our existing platform analytics dashboards has changed unexpectedly. Has anyone else experienced this issue?We have a large number o...
I want to create velocity chart same as velocity history widget in agile 2.0 team dashboard
There is a visualization created which is a List - Simple that has 101 fixed filters on a large table.The table has around 15 mil records but the filter should show around 6K.The visual never loads in the platform. Are there limitations I'm unaware o...
I have a daily job that collects incidents in the Awaiting Info state, and it has been running every day for the past four months. I also have a historical job that collects the same type of data for the past six months, but it was only run once at t...
Hi everyone,I’m trying to calculate the monthly average duration that Closed Complete RITMs spend across 3 stages:Asset SelectionAsset PreparationAsset ShipmentBasically: from start of Asset Selection to end of Asset Shipment.What I’ve done so far:Cr...
