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Dash board and report

The report was added to Dashboard by using filters, Now the report view in dashboards is completely different  the columns in dashboard are completely different from report. No I clicked on the Reset to column default in personalized list. It made al...

praveenn4 by Tera Contributor
  • 561 Views
  • 2 replies
  • 2 helpfuls

Resolution Rate

We recently moved to ServiceNow and I want to report on our help desk's resolution rate. In our old ticketing system, Cherwell, we had the ability to report on "when" tickets were escalated from our help desk to a backline team. In ServiceNow, that o...

Using Request Indicators

Im unable to see trending data when using request indicators when I create a visualization. I was able to create one for incidents using the Incident indicators.

Xi8732 by Tera Contributor
  • 424 Views
  • 2 replies
  • 0 helpfuls
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