I’m facing an issue where some filters are not applying correctly in a Performance Analytics dashboard.I'm pulling data from multiple tables (like Work Order Task and Agent Schedule) using automated indicators, breakdowns, and finally a formula indic...
We are looking to find out the specific detail as to how resource calculations are made in the OOB Resource Utilization Reports in Helsinki. Is there a reference where I can find this information so I can inform my customer?Thanks
Hi team, I am working on creating a dashboard for Predictive Intelligence. Since our platform_ml plugin does not have the dependency on the PAR dashboard plugin, whenever I raise a TD with my code changes, the dashboard does not load. Only after re...
Hello Team, Below is my sample dataset. I need to create an indicator 'past_due_days', which points to earliest due date. So from the data below, I need to get 25. I have tried few options like creating an indicator with aggregate as minimum and fie...
Hi all, I am looking to add date range filter on my dashboard , it should let me pick specific FROM & To date and based on the date selection the charts (widgets) data should be changed. e.g. 6th March, 2021 as From date & 16th March, 2021 as To date...
I’m working on a dashboard where I need to create a Single Score widget that shows the percentage of laptops that have been assigned multiple times.The formula is:% of Laptops Assigned Multiple Times =(Number of laptops where Assigned To has changed ...
Hi everyone, I’m facing an issue with a data visualization in ServiceNow. I’m using a Column Times Series chart to display true and false values by year. The count values appear correctly, but the percentages shown in the table below the chart are in...
Hello, I noticed in the Paris release there is a new "Aliases" menu option under Report Administration that takes you to the table sys_report_field_alias. The documentation also has been updated when creating reports. However, I am not seeing the "...
Hi everyone! I have a Drill Down report in a dashboard which is published in Service Portal, however when I open the dashboard I see this -> "The report drilldown is incorrectly configured to the table. Delete the drill and create a new one, or chang...
Issue:After migrating dashboards to Platform Analytics, interactive filters no longer retain their selected values when the page is refreshed or reloaded.Background:In the Classic UI, filter selections were preserved upon reload, providing a consiste...
Hello Team, I have posted few questions earlier but had no luck receiving responses. I am working in Platform Anlytics for the first time and I am facing quite a number of challenges as listed below: 1) There is no option to turn-off totals in pivot ...
Hi, I have a PA dashboard with several visualization reporting on the Incident and Task (task) tables and currently having 2 filters on it:- Assignement groups- Assigned to > Manager The issue is that visualization either follow none or both filters,...
I’m working on a dashboard in Platform Analytics where I need a Single Score widget showing the number of users who have more than 1 computer.I’ve already achieved this using a report with related list conditions, and it works fine.However, I’d like ...
Zurich Patch 0updated Platform Analytics and related plugins to the current versions I opened the Migration Center and clicked on the Start moving button then clicked the Migrate button on the popup. I was taken to the screen that shows the status of...
Hello SN experts, I'm reaching out regarding a doubt I've. I was reviewing the documentation for migrating and it mentions the following steps:Remove unused dashboardsRun the migration procedureReview the migration resultsActivate the migrationFor th...
