Hello AllI was wondering if there is a way to suppress the time display on the Planned Task on the Calendar Report Visualization in Platform Analytics. I only want it to show the planned Task Short Description. Please let me know if you have any luck...
On my instance, when I try to open Agent AI studio, it shows "Security constraints prevent access to requested page" can anyone help to solve this?? I have the required roles admin, sn_aia.admin, sn_aia.viewer.
Hi all, Is there anyone who can suggest a method to add a custom column in Platform Analytics that calculates the difference between two dates? For example, the difference in days between the opened date and the closed date of an Incident. Thanks,D
Hi All,I have created 2 database views between Incident table + m2m_kb_task table and Sctask table + m2m_kb_task table as shown in the pictures. When i created Pie chart to see KB attached to tickets. ITIL Users are not able to see KB article number ...
Content Analytics tables (sn_cda_analytics_visit_stat, sn_cda_page_stat,sn_cda_tracked_page_agg, sn_cda_tracked_visit_agg) not populating despitesuccessful track_events API calls. Steps performed:1. Navigated ESC pages as authenticated user2. Verifie...
In platform analytics dashboard, while configuring reports in Default display sections, column name is displayed in fields backed value. Is there any way to fix this?
We have clients using SOW or the CSM/FSM workspace. Before workspaces existed their agents worked from dashboards. They clicked on the report showing their work and were brought to a list with that work.With Platform Analytics dashboards this still w...
Hello Team, I am using indicators and breakdowns to create dashboards in Platform analytics. The visualizations I am currently using are pivot table. Lets say I have sales as my indicator and product line, product type as breakdowns. So I have two le...
Hi All, Is there any way to migrate only specific reports to Platform analytics using Migration Center? I see there is option available for Dashboards but not for Reports. Thank you.
Hi All, In the Platform Analytics Technical Editor Dashboard, how can we redirect the users to a native view list in the same tab? There is an event handler called Advanced dashboard redirect, and in External URL we can use event parameters to get th...
Hello. I’m looking for help on scripting a breakdown from the task table that would retrieve the incident affected user company and catalog task requested for user company, essentially I’d have my selection breakdown called Company when selected woul...
Hi Braintrust,Grad SN Learner here, upon Zurich upgrade legacy dashboards were converted to some platform analytics or some pa dashboards automatically this has disrupted the dashboards... any inputs how to get them back ... any known issues etc or ...
Hi all, I am looking to add columns to a report from a Related List Condition. I am unable to find out how to dot walk back or forward for that matter to add the columns to the report. Is this something I can do? Ultimately I'd like to create a...
I'm working on the analytics platform and I'd like to only display a chart if a specific filter is met.
Hello Team, We are experiencing issues with both the Dashboard and the associated reports. This issue began after the Zurich upgrade, during which the UI automatically switched to the Platform Analytics Experience. In the new Platform Analytics inter...
