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PA Breakdown - dependent value

JK9903
Kilo Guru

Hello everyone, 

I have a requirement where I need to show report based on 2 breakdowns. 

1. Group (assignment group)

2. Group members (assigned to)

In analytics hub, if I select a group, in the assigned to breakdown it should show only the members from the selected group. Is there any way to have this dependent value configuration in breakdown?

Steps taken

Created a record in breakdown relations

JK9903_1-1763469894758.png

 


*in the below image it is not showing the actual group members.

 

JK9903_0-1763469324007.png

 

5 REPLIES 5

JK9903
Kilo Guru

I'll explain what I'm trying to achieve

Requirement

In the Analytics Hub, the indicator should behave like this:

  • Under the Assignment group breakdown → show all assignment groups normally.

  • Under the Assigned to breakdown → show only the users in the selected assignment group whose incident reassignment count = 0.

Current setup

Indicator Source
1 Indicator Source for the Incident table.

 

Indicators
Total Incidents – counts all incidents.

Incidents with Reassignment Count = 0 – same indicator source, but with a condition on reassignment_count = 0.

Formula Indicator: ( [[Number of resolved incidents by first assigned group]] / [[Number of resolved incidents]] ) * 100