PA Breakdown - dependent value
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hello everyone,
I have a requirement where I need to show report based on 2 breakdowns.
1. Group (assignment group)
2. Group members (assigned to)
In analytics hub, if I select a group, in the assigned to breakdown it should show only the members from the selected group. Is there any way to have this dependent value configuration in breakdown?
Steps taken
Created a record in breakdown relations
*in the below image it is not showing the actual group members.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
I'll explain what I'm trying to achieve
Requirement
In the Analytics Hub, the indicator should behave like this:
Under the Assignment group breakdown → show all assignment groups normally.
Under the Assigned to breakdown → show only the users in the selected assignment group whose incident reassignment count = 0.
Current setup
Indicator Source
1 Indicator Source for the Incident table.
Indicators
Total Incidents – counts all incidents.
Incidents with Reassignment Count = 0 – same indicator source, but with a condition on reassignment_count = 0.
Formula Indicator: ( [[Number of resolved incidents by first assigned group]] / [[Number of resolved incidents]] ) * 100
