PA Dashboards missing after Upgrade from Yokohama to Australia

[savaliya]

Hello,

After upgrade from Yokohama to Australia no Dashboards are visible in Platform Analytics, but they are still in pa_dashboards.list
It also does not shown at SOW. See attachments
Any idea?, how to resove this issue?

Regards

[Dr Atul G- LNG]

Hi  

Did you migrate all the reports and dashboards to PA?

Also try repair /upgrade the PAR plugin .

https://www.servicenow.com/community/performance-analytics-blog/important-update-on-legacy-reporting...

https://www.servicenow.com/docs/r/now-intelligence/data-migration.html

https://www.servicenow.com/docs/r/now-intelligence/data-migration-perform-partial.html

https://www.youtube.com/watch?v=OA2mWEIEhuI

[Tanushree Maiti]

Hi @savaliya 

Its a known issue as per https://www.servicenow.com/docs/r/release-notes/australia-all-other-fixes.html

Analytics Data API

PRB1967291

After an upgrade, Platform Analytics reports and dashboards aren't able to viewed by users

Analytics Data API

PRB1967291

After an upgrade, Platform Analytics reports and dashboards aren't able to viewed by users

Refer: KB1578131 Platform Analytics Migration Center guidelines and troubleshooting  

Probable fix: Migrate your Core UI dashboards, reports, and analytics assets to Platform Analytics using the Migration Center.  steps are given in KB.

Migrate to Platform Analytics.

Refer this KB: KB1578131 Platform Analytics Migration Center guidelines and troubleshooting 

https://www.youtube.com/watch?v=OA2mWEIEhuI

Platform Analytics Migration Center 

 Analytics, Intelligence, and Reporting release notes 

https://www.frox.ch/en/newsroom/blog-articles/servicenow-platform-analytics-reports-dashboard/

https://www.linkedin.com/posts/soerenmaucher_take-action-by-march-2026-heres-what-activity-731632415...

Refer this article:  Important Update on Legacy Reporting and Analytics with Australia Release

Overview: There has been some confusion about the status of customer instances following the upgrade to the Australia release. Specifically, there are concerns that customers might lose access to their dashboards and reports from the legacy reporting system. This system is also known by other names such as Core UI reporting, Responsive Canvas dashboards, or simply the legacy dashboards.

Based on customer feedback requesting additional transition time, we have extended this timeline — new legacy content creation will remain available through the end of 2027, regardless of release family. While you may continue to create legacy content, it is unsupported starting with Australia.

[jeffrubinoff]

@savaliya You could also try upgrading to Australia Patch 3, where this should be fixed, and see if your Core UI dashboards reappear (as per the good Doctor's suggestion to upgrade your plugins).