Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

PA: Widgets do not follow Breakdown Dashboard's breakdown despite being set to do so

Brad51
Mega Guru

I have a breakdown dashboard set up to use Assignment Group as the breakdown. I've created several widgets that are set to use this breakdown, and most work fine. A few do not work and I'm not sure why. One's an OOTB time widget (Average resolution time - 7d running average), and no matter what assignment group I choose on the BDDB, it just shows the same values. I can confirm this by drilling into the records themselves. Why is this occurring?

1 ACCEPTED SOLUTION

Brad51
Mega Guru

I conflated one breakdown with another, and didn't realize I hadn't added the breakdown for the dashboard to all of the indicators that weren't working. Once I added them to the dashboard and re-ran the historical jobs, it populated properly.

View solution in original post

6 REPLIES 6

So when you select a breakdown, does the indicators change to show the breakdown (see below):

find_real_file.png

 

If no, I didn't see that you confirmed Follow element is checked:

find_real_file.png

Brad51
Mega Guru

I conflated one breakdown with another, and didn't realize I hadn't added the breakdown for the dashboard to all of the indicators that weren't working. Once I added them to the dashboard and re-ran the historical jobs, it populated properly.