PA: Widgets do not follow Breakdown Dashboard's breakdown despite being set to do so

Brad51
Mega Guru

I have a breakdown dashboard set up to use Assignment Group as the breakdown. I've created several widgets that are set to use this breakdown, and most work fine. A few do not work and I'm not sure why. One's an OOTB time widget (Average resolution time - 7d running average), and no matter what assignment group I choose on the BDDB, it just shows the same values. I can confirm this by drilling into the records themselves. Why is this occurring?

1 ACCEPTED SOLUTION

Brad51
Mega Guru

I conflated one breakdown with another, and didn't realize I hadn't added the breakdown for the dashboard to all of the indicators that weren't working. Once I added them to the dashboard and re-ran the historical jobs, it populated properly.

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6 REPLIES 6

So when you select a breakdown, does the indicators change to show the breakdown (see below):

find_real_file.png

 

If no, I didn't see that you confirmed Follow element is checked:

find_real_file.png

Brad51
Mega Guru

I conflated one breakdown with another, and didn't realize I hadn't added the breakdown for the dashboard to all of the indicators that weren't working. Once I added them to the dashboard and re-ran the historical jobs, it populated properly.