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‎07-25-2018 12:12 PM
I have a breakdown dashboard set up to use Assignment Group as the breakdown. I've created several widgets that are set to use this breakdown, and most work fine. A few do not work and I'm not sure why. One's an OOTB time widget (Average resolution time - 7d running average), and no matter what assignment group I choose on the BDDB, it just shows the same values. I can confirm this by drilling into the records themselves. Why is this occurring?
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Performance Analytics
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‎07-26-2018 09:37 AM
I conflated one breakdown with another, and didn't realize I hadn't added the breakdown for the dashboard to all of the indicators that weren't working. Once I added them to the dashboard and re-ran the historical jobs, it populated properly.

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‎07-25-2018 02:05 PM
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‎07-26-2018 09:37 AM
I conflated one breakdown with another, and didn't realize I hadn't added the breakdown for the dashboard to all of the indicators that weren't working. Once I added them to the dashboard and re-ran the historical jobs, it populated properly.