In core UI report, we can add variables like below. However, in the new platform analytics data visualization, the behavior is quite weird. See below, the catalog item I'm looking for is not there and a lot of duplicates there.
Hi All , I want to create reclamation rules to send notification to the user if the user is not being used it from past 60 days. and even after email notification was sent and user not using it even after 7 days then the the software license has to ...
Hi everyone, apologies if this question is better suited for another forum. Does anyone have experience with reporting on Contract history? We've found that creating a new contract record for each period allows us to see how the contract has evolved ...
I created a data visualization in the UI builder, but no "Trend by" can be selectThe data source is from indicator.
HiIncident management dashboard there is OOTB Report " Over due incidents"There is filter condition above the dashboard If I add multiple filter conditions I am able to view reportBut if a add single filter I am getting below error like When I add si...
Hi All, We are currently exploring one of the CxO Dashboard (e.g., CRO Dashboard). We noticed 2 things on our CRO dashboard where:The color on the display data is being greyed out.The data visualization is not showing.We also had go thru the documen...
Hi all,Year-on year or month-on-month reporting is quite common within ITSM. I believe this type of reporting was previously possible in Performance Analytics using the "previous period chart" and "previous period settings" options within a widget. N...
Any user (without any role) can create Platform Analytics data visualization and dashboard, right? Thanks.
What's the best practice to archive/purge less used reports/data visualization/dashboards? thanks.
When we Close an Incident, we send out a survey/assessment to the user. It has two parts, a question with a Satisfied/Dissatisfied result and a comment box/field. I would like to create a Breakdown based on the Satisfied/Dissatisfied result to use in...
Hello Community, Has anyone else encountered this issue? I cannot seem to get the UI analytics to go away. This is happening in Edge, it does not happen in Chrome. I would switch browsers altogether but I have to use Edge in some capacity. Details......
Hi All, We are in phase of implementing Platform Analytics and we have found this issue wherein the names of the Data Visualizations are truncated and also the hover doesn't work in the list of data visualizations. Can anyone please help me out on th...
Hello! I am trying to create a visualization that shows the top 10 customers either for case or incident (top 10 requested_for). When I create the PA, the breakdown has too many entries so it fails to run, even if I max out the results to 10 on the ...
I need to know how to run a comprehensive report that will tell me how many times the Catalog Items in our Service Catalog have been used. The goal is to identify the ones that are not being used so we can evaluate and improve them.
