PDI in Offline State

ShwetaS24710317 · ‎08-26-2026

Hi All,
Do we know if we have any ongoing issue with the PDI ? Today morning IST 11:00 AM I was working perfectly on my PDI. Suddenly around 12:30 I experienced my PDI not responding and asking login creds again. When logged in, the instance state is showing Offline, without Wake Up option on the screen. Even though I have refreshed the instance multiple times, opened in incognito window, the PDI state remains in Offline state.
Any information/ recommendation would be helpful.

Dr Atul - LNG · ‎08-26-2026

Hi @ShwetaS24710317

Hi,

I had the same issue yesterday. After around 12 hours, I received an update that my PDI was back online. So, patience is the only key here.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

AsifS · 2 weeks ago

I am also facing the same issue. Trying to refresh the instance but still getting offline status.

Thanks

Suparti

kh_safal · Monday

Hi @ShwetaS24710317, @AsifS,

Wanted to follow up with an update hoping it helps explain the recent disruption. According to the PDI team, new software installations across their infrastructure have temporarily affected several PDIs, causing them to go offline. The affected instances will remain unavailable until the installations are complete.