Performance Analytics - Collect data from 2 years ago

[Blair5]

Is it possible to collect data from 2 years ago? We are trying to implement a quality index based on trending data from the last 2 years. When I try to collect data older than 6 months ago, I get a warning like the below and not sure how to change it:

No list of records (snapshot) was collected between 11-01-2016 and 11-30-2016 for indicator source "Incidents.Resolved". Snapshot within this range is older than the maximum age, based on indicator frequency and snapshot periods, for all indicators associated with this indicator source.

[Josh Cooper · Accepted solution]

You should be okay with that - the snapshots is just the list of records that you see on the "Records" tab in the Scorecard, so it shouldn't be necessary while you're trying to build a trend.   It should only be an issue if you needed to drill down into the records from 2 years ago, which hopefully isn't a requirement.

If for some reason it prevents you from collecting even the SCORES from that period, then you can take a look in the Properties section of PA, and see if there's a property in there that will let you change it.   Then you would just change it to something higher than your two years, and then change it back after.   There's likely something that will cause those snapshots to be aged off as well, but again, shouldn't impact the scores at all.

[Blair5]

Josh,

That is great news! I am pretty new to PA, so there is a lot to learn. Thank you for he information

[apriled]

Josh,

Can you tell me why these records (from a year back) do not display?  

[ashtiw]

Hey April - My answer would sound little mindless... but it happened with me as well. For me,the record count for Nov was 5766 and it wasn't showing any records. I however, waited for sometime and everything just came up..

So may be.. you can try waiting for sometime, if you haven't already. Let me know if this works.. or do enlighten me if you came up with some other solution.