Hi All.... We are looking for a way to display RITM stage information in a report by displaying only the TEXT of the current stage instead of the progress indicator. When displaying the report, it currently shows the following: When viewing the actu...
Hi Is it possible to get the actual user details who initiated chat with virtual agent through user id, user index details from virtual agent dashboard users tab?
How to create Year over Year chart in platform analytics workspace using Area chart or any other chart typeKind of like this
Hey Guys, Do you have any idea how to customize the report widget to open in a new tab on click?I have some reports of different types - Single Score, list, bar, donut and I have requirements to open them in a new tab on click. It was easily doable w...
I have built a dashboard in PA and am trying to train the team on using the Analytics Hub. Is there a way to get a legend on the chart. Currently, you can only see what the colors are by hovering like this:But is there a way to have an actual legend ...
Hi There, is there a possibility to measure the time a tickets spends in a specific state? I would like to have an average time tickets of a specific service are on hold or work in progress. How would I do this? Best Inga
We recently built a service request for overtime reporting. The SR has two multi-row variable sets and a number of other variables.I need to create a report that uses both sets of variables. This post was very helpful. I've built the database view to...
Hi, Which is the best practice to find old or inactive Reports and Dashboards to delete. Kindly help us with your valuable input. Thanks, Nagaraja
Hi Everyone, I have been reading and trying to accomplish this so any help would be great.What I want to accomplish is having a report of all tickets that are active within a certain period. By active I don't mean SN terms - I mean that were opened/c...
Hi, The facts table is custom table in the Indicator source and the table has a field called Breakdown which is of choice type. It has same values as syslog_transaction table 'Type ' feilds and it was added manually to the Breakdown field in the cust...
Hi everyone, i would like to do a report who give me the results of the tickets resolved in the last 3 weeks each week separately and who have resolved this tikcet here an exemple of how the result should look like.
I'm curious if it should be possible to grant Report access to a table (my use case involved a custom table) with just a Report View ACL and NOT a traditional Read ACL. This was a traditional List type report, not an aggregate- but for user interfac...
Is it possible to have Date filter on top of the dashboard in breakdown source area which acts as an interactive filter on dashboard. i have PA widgets which dont work on interactive filters available on dashboard, therefore its needed to have breakd...
Hello,Can someone tell me which table hosts the priority field? I have an interactive filter for Assignment group and when I create a reference filter, I use the table - > Group (sys_user_group) and this returns all the groups in our system.I'm looki...
I'm a bit of a Performance Analytics newbie so not sure how to do this. Does not seem to be a way to do this in the standard reporting. We've been asked to provide a metric that shows the number of days since the last incident occurred (that meets a ...
