Hello, I need assistance on the below Simulator task from "Performance Analytics Implementation Simulator" course. I have followed all the instructions and yet the validation keeps failing. Can someone please let me know what I need to do here? The m...
I am trying to figure how to create an Incident report noting a specific Team Member during a specified month. I need to know what type of tickets he/she worked on. I believe pulling the short description would be best. I am not sure how to handle th...
Hello friends of the community.I am not able to access this PackageID filter option.Could someone please help me by telling me how you managed to get to this exact filter?I have tried several times and I am not getting anywhere.Thank you
I wanted to know if we can show data for a particular day of a month and not for the whole month OR if we can increase the gaps of days in this performance analytics chart.
Hi Everyone, I'm trying to cascade the Knowledge Base and Knowledge Category filter in Platform analytics, It seems not possible as the way table is set up.Is there and workaround for it?
Hello! I am new to ServiceNow and am trying to make a report about Incidents tickets closed per month, as a line graph or spline graph. I keep getting multiple lines showing the duration of the ticket times, when I am trying to have one line that sho...
Hi, I have built a dashboard on Platform analytics but unable to restrict to a group. Currently all users or admins has access today. I want to restrict only to a group with a specific role(custom role) and not give access to platform admins too. Not...
I am trying to create a couple of filter elements that would filter the subcategory filter based on what is chosen on the category filter. Is this something we can do in the new interface? I can do a reference table such as sys_user_group and sys_u...
Hello Assumption:Starting:license_role: license_role_type=fulfiller - will display all roles - some roles are already included into the "itil" role others are not Any "active" user - who has one of the roles assigned, will be counted as "fu...
I am trying to get a simple list view to filter with the rest of the metrics on the dashboard. all other Metrics Bar, Single_Score, pivots will filter but the simple list I created does not. Is there something that I need to do it get it to filter?...
Hi,Is there any way to hide Platform Analytics Dashboard from admin users?I created a PA Dashboard and I have shared the dashboard to a role so that the dashboard is visible to only users having that particular role. As of now admin users are also ab...
I have a dashboard where i am looking up items on sc_req_item. I simply want to create an interactive filters for Requested For and Opened By - which are 2 standard user fields on this table. I have tried filtering on the Request for Name field. Is t...
Hello, In platform analytics, for a Data visualization report if owner shared it with editor access to someone & if he/she duplicates the same report to modify further, it allows to duplicate the same but it gave error "Alert level: warning. You cann...
I have a request for a report of how many tickets assigned to a assignment group at a given Monday and then the figure as at a given Friday.How would I approach this historic point of time? As at Monday morning the XX assignment group had tickets...
Hi All,I have a requirement where a PA dashboard has been created for Server class with multiple tiles denoting to different criteria. Is there any way that I could capture the trend on each of the criteria. For example, Servers with blank OS - on Se...