I created an interactive filter on the sys_user_group table which loads up all of the groups that a given user manages as well as the groups of the managers under them. This is accomplished by calling a script include in the interactive filter. Essen...
We want to see all the incidents transferred history to any group in a report.for example, If an ABC ticket is created and it is assigned to suppose A group and then again it is transferred to B group..I want to all these in a report.Can anyone help ...
I have a report where my knowledge base articles numbers repeating putting views separate. I know this is because of newer version are being made, but I need total views for single knowledge base article number. I need it this way because when I send...
I built a report to show all stories in the current sprint but I don't know how to configure it. I want to report total stories per date, that is, the created plus the existing stories.if I choose trend by created it only counts the created stories a...
In the past, I read where there are considerable risk with granting Report_admin to users. One, that it alows them to modify tables. Two that it allows a user to post company data to the outside world. Now, I cannot find those articles from the ...
I want to show the count of users with ITIL and business_stakeholder role (represented by different lines in a single line graph) that is created using performance analytics.
Hi All, I've been doing some research about how to get a report were I can check hoy much time spend an incident on a determinated state (Something like: "New"->19mins, "In Progress"->3h) I've checked about metrics and "inbox" incident_metric databas...
Dear Team, Is that possible to prepare a report based on substring of Short description . We have set of incidents having same description except Date. If we exclude the date part alone ,we should be able to find the duplicates easily using Group B...
Good day ServiceNow Community, I am currently working with ServiceNow Rome, and I wanted to know how I can create a report which captures the Incidents, Interactions, and Requested items created by a specific assignment group. I have figured out how ...
Is there a more efficient way to build this view? I have a requirement to report on all users and show all incidents where they are the caller and all requested items where they are the requested for person. The organization wants to know who has nee...
Hello, I want to see all the states a Service Request had in his lifetime and the date and time the state was updated. I did it already for incidents with the Inicdent Metric table, but i can not find a table that shows these Data for service reques...
Need some help here, For reporting purposes, we have created a database view in the sn_hr_core scope to join the tables task_sla and hr_core_case_workforce_admin. Here is a screenshot of the database view: The database view is working fine but when ...
Hi, I've been looking high and low to add a single report on a dashboard. In my table I have a column Discovery_source that has several string values that repeat themselves, lets say DiscoveryTool_1, DiscoveryTool_2. Etc...On a dashboard I need to ad...
Hello folks, I trained quite a lot of models and actives boxes are checked within those models. I tried to create an incident to see if autopopulate the output field I wanted but it never happened. How do you actually activate Predictive Intelligence...
I am exporting the data from a list report to a CSV or .xlsx file. Either way, it exports and has a bunch of HTML formatting in various fields of the excel export. Is there a way to get rid of the HTML formatting or export it without the formatting?
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