Hi All, I have a requirement to create a report which is rejected at any of the stagesFor e.g,: In a RITM we have set 4 levels of approvals i.e. two of them group level approvals and 2 of them are from users manager and department head.I wanted to ...
We are moving from Agent workspace to CSM Configurable workspace and in this process, we are trying to add Platform Analytics Experience as side navigation on the CSM workspace. This will enable the agents to drill down the cases and open in CSM work...
I would like to change the colors of different reports to make it for the user better to understand. My example - Value Country 2 is always defined with color 2 on the x axle. I know that I can define colour chart here: However, what should I do if...
Hello,Using Utah.A user has created a PA Dashboard, and within that dashboard are 4 tabs - each for a different Task Order. We have a widget (PA Indicator) that shows "Average age open incidents" with a breakdown available for Task Order.1) When I ad...
Hello Experts, I have a requirement to show the difference/increase in the Open Incidents for past two weeks.This will be a score and it has to be sent in an email weekly to show the difference/increase in the open incidents.Could anyone tell me how ...
Hello,As you can see in the screenshot, we've been trying to create a report on the sc_req_item, We're are dot walking into "Variable >>>> offer name >>>>> required offer variable" which has type as Lookup Select Box, but we're unable select any opti...
Hello community. I need to create different reports on imputed time per agent.This will be used to analyze the productivity of the company's resolution agents. The reports are:Imputed time per caseGeneral imputed timeAverage imputed time per caseAver...
Hello - I would like to run a report to get data on how many times an incident priority changed for each incident. I have already ran the incident metrics report, but there is no definition "Incident Priority Changes" I have already tried past posts ...
I want to add Analytics Center tab below the inbox tab in HR Agent Workspace
Let me preface this by saying that I understand and recognize that Scripting Incidators is not the ideal way to handle PA in ServiceNow. But I'm a bit at wit's end and I would love to be able to integrate this fuctionality within ServiceNow with mini...
Hi dear all,we have some 1800 projects concurrently running, and I would like to track to which measure each of these in turn potentially affect one ore more CI's in the CMDB. Our CMDB contains some 1,4 million items, and I wanted to check once if s...
Hi All,Using Export sets sending asset table data to Mid Server and now need inputs how we can send the data from MId Server to FTP Server. Thanks in advance
Hello experts,I just noticed that if there is an assigned 'run as' user for the scheduled report, it will follow the user preference record language of that user. Is that the OOB behavior?Do you know of any documentation on this one?Regards,Vaine
Hello,I want to add incident backlog (example for May, Incident - 198, incident closed - 137 then our backlog - 61... this 61 should be added to June created incidents (61 + 21)... for June)Blue bar : Trend by createdGreen bar : Trend by Closed.Yell...
Is it possible to select multiple elements from breakdown in Performance Analytics.In the analytics hub page, when I select breakdown (like assignment group). I want to select multiple assignment groups.