Hi. Does anyone know if there are any new features in Platform Analytics when it comes to statistics of usage of dashboards and data visualizations? Like who has opened a dashboard, run a data visualization, etc.?Thanks!/Julie.
Greetings experts, I want to create reports for standard change, Normal CHG, Emergency CHG which show volume and % for it.Can I do it in simple report or need to use Performance Analytics widgets? It will be helpful if guided step by step.
Hello Team, Need a help in generating a SLA Report. I wanted to find number incidents never breached the SLA. we have 2 SLA one is for Response and the other is Resolution. If one among them is breached, then it is a breached ticket. I tried to filt...
Hi Team,The requirement is to show only 4 quarters in the dashboard. Can someone help on this?
What is the best instructor led training for performance analytics
Hi, I have created a dashboard with multiple tabs. One tab contains reports from our surveys. Report is meant for higher management who only have stakeholder license. They can view all the tabs/reports except the surveys where they get an ACL rest...
What's the purpose of the ServiceNow OOB Business Rule "incident query"? We already have read ACl and report_view ACL to restrict users to access the incident table's data, why still have this BR? What's the use cases? If a user search the incident i...
Recently I was working on identifying stale devices that still showed operational. I was happy to find that when Bar Graphs would chunk time for Most Recently Discovered into Same Day, 2 days, 2-5 days, 5-7 days, 1-2 weeks, 2-4 weeks, 1-2 months, > ...
How to migrate a report created in core UI to Platform Analytics data visualization? For dashboard, I know I can go to pa_dashboard to click "migrate dashboard" to migrate to Platform Analytics dashboard. However, I didn't find where to migrate indi...
Hi there, I'm trying to create a report that shows the request item [sc_req_item] that are waiting to be approved (with their approval status) and all tasks [sc_tasks] that are created for request items that are already approved.Example: - REQ1 has ...
Hi,Can someone help me with the following requirements to create a report?Report requirements:Incidents Priority - P3 and P4Created in Last 12 MonthsUpdated or Resolved - after hours (working hours are 08:00 to 17:00) Thanks in advance for any help!!
Subscriptions for ITSM, Business Stakeholder, HR, SAM, HAMCreated the indicators to get the ITSM, Business Stakeholder Subscriptions using sys_user_has_role table.Found that the Definition ID for HR is DEFN1000205 which we receive the daily count fro...
I'm hoping someone can explain to me why the following is possible: when running a scheduled data collection, the pa script (for a breakdown mapping) is able to access variable values assigned in previous runs.For instance, if you have the following ...
Hello, I am aware of the Reset Filters option in the hamburger menu. Is there also a way to create a custom button using Dynamic Content block that Resets all the filters on the page, when clicked? Any help is appreciated.
