AI Search - Recently Updated Articles have lower relevancy scores ?
We have been noticing that updating the articles, are reducing the relevancy scores for the article
Forum Posts
Automatic Indicator for table with calculated scores
I have a table with already calculated scores that I am trying to create automated indicators on but the historical job I have is not retuning the individual scores, but instead seems to be influenced by the aggregate attribute of the indicator. tab...
How to filter out user's with 2 subscription license in report
I'd like to generate a report that specifically identifies users with exactly 2 subscriptions. I've applied a filter based on user roles and grouped the data by users. While it correctly identifies users with 2 licenses, it also shows users with just...
Report - Function field
Hello, Is there a way to use "case when" as a function field operation in the report designer ?the list of available operations is too limited and I don't find a way to add custom function.Thanks in advance
Tracking Revoked Licenses: Generating monthly Report for Removed Licenses
I need to generate a report that tracks the number of specific licenses that have been removed from users within a given month. While the subscription overview displays added licenses, it doesn't provide information on revoked licenses. How can I ret...
Next Experience Visualizations (Bar Charts) don't display the first and last columns entirely
I'm not sure if I'm doing something wrong of the bar chart in the platform analytics don't display the first and last columns accurately.See the example below, There is data for Priority 3 and 4, and you can see it by hovering over the bars, but the ...
Query regarding keywords filter
Hi Team,I am attempting to apply a filter using the keywords "Ops Automation" to search for all the incidents where this specific string is mentioned under the work notes. However, I am also receiving results where only the word "Automation" is prese...
"Group by" in report causes Security Constraints
I have a script include that accepts in a table, field, and custom query and displays duplicate values. I use this script include within a filter to build certain reports. The reports display the exact information I'm after, but whenever I try an...
Resolved! Field Alignment issue while using UI Policies
Hi, Whenever I am using a UI Policy Action to hide a field on the form based on some conditions, when the condition are not meet, I am seeing indentation for the fields on the form. Need Help!!!!
Custom Interactive Filter for Dates
We did work on a custom interactive filter using dynamic content block to filter reports using a from and to date. We did load the filter to enable 1 month selection so it becomes less performance load on SLA based reports. The interactive filter bas...
Resolved! Can an existing Dashboard be copied or moved to a Tab within another dashboard
Can an existing Dashboard be copied or moved to a Tab within another dashboard, I have 3 dashboard which I want to merge into 1.
How is History on the Survey Scorecard calculated?
Hi, Can somebody please help me to understand how the History on the survey scorecard is calculated We have used the following link which has helped us to understand the aim of the history scorecard is that the system averages the ratings from the t...
Does User Experience Analytics store referrer header?
Does the User Experience Analytics tool store the referrer header from the request when a session starts? For example, we would want to know how a user got to the KB/ServicePortal, did they go through Google, another website or with no referrer? I kn...
Unable to see the score on the Analytic Hub PA
I have a script include pulling incident sys_ids from the task_rel_task table.Pulling those sys_ids in the report using incident table.Saving the report as report source.Using the report source in the indicator source.And all the records are visible ...
Unattended robot licenses are unvailable. Please contact system administrator
my question how can i contact system administrator i don't find any contact details for that anyone can help here
