I have a dashboard where the table pulls in Yes/No values for the metrics and that is how it shows in the filter legend. Is there a way to adjust this to show another value like 'Individual/Group' with UI builder or is this something that would need...
I want to convert my time series report into PA timeseries, Expected results : Trend by : published date My Results : Indicator source : Indicator : job : My questions are :1. How to trend by published date??2. do i need to create breakdown for it?...
Am I going mad or are word clouds not a visualisation option on platform analytics dashboards? I don't want to revert to a legacy dashboard if I can avoid it, but at the moment that appears to be my only option for this piece of work.
Hi, I have had sample process mining graphs added to a dashboard in servicenow platform analytics space. They were working originally at the time of creation, however, the graphs are coming as blank widgets as i noticed recently. Any piece of advice ...
Hi everyonewhat is the best way to visualize the percentage of breached SLAs across different timeframes and multiple SLA types to identify a trend? I would also like to be able to see and filter the associated records by timeframe up to 12 months(la...
I know that use of the condition "relative" has not been supported on Indicator Sources, I'm checking to see if it that has changed. My use case (just in case I'm doing it the hard way)I need to compare Incidents Created This Fiscal Year over Last Fi...
Hi All, I am new to performance Analytics, I need to calculate the average time it took from open to close duration weekly.I need to do this using performance analytics only. Thanks in advance
Morning all. I've recently configured spotlight criteria for a Case Spotlight Group. When the schedule executes I can see in the job log that a number of records are matched against my criterion. However, the last number log messages are: - 0 inse...
I am trying to create a report on incident table based on SLAs. I need to apply SLA business elapsed time explicitly for each priority in conditions. So in related list conditions i am trying to add multiple new criteria on task SLA table to fetch th...
I have a simple requirement to calculate First Call Resolution. I would like to use a single value report or even a means on this report to calculate ((FCR eligible/Total Calls) *100). How do I calculate totals off a report? Also, I realize there ...
I have a report I use to show the summary of vulnerabilities and their ages using the vulnerability response module.This works by using the rows vulnerability.vulnerability_age and vulnerability.summary.However we are trying to transition over to pla...
Hi everyone, I am new to Platform Analytics but have experience using Dashboards and Reports. I am trying to add a filter to my PA Dashboard to select from Vendors used on my Contract table. Whenever I select the dot-walked field Contract.Vendor, it ...
Hello, I want to create a report with multiple rows (two variables) and Count as the single column, like this: I have already implemented the workaround described in the discussion below (create a multi-level pivot table and add the active field as t...
If there is at least one closed change task, it will be included in the results, regardless of any remaining open change tasks for the same change request. However, I need to retrieve all change request tickets only when all change tasks are closed.
Is it - possible to use Analytics Center Filters to follow filters from the same table (like items with a .parent relationship)? I’m trying to build a dashboard with these filters cascading and I can’t get it to work. I’m using two filters off of cmd...
