Hi All, I have the below requirement to be implemented on Reports : I tried creating DB views between the group table and the Incident table,but that did not helped me to calculate the count and the percentage. I need this report on a Excel List for...
Hi, I need the list of different roles which comes out of the box with platform analytics workspace. How can I fetch it? Thanks.
Hi all, I have scheduled chat queue entry table report daily. Report has data but when it is being exported in scheduled report data is unavailable in excel. Can anyone please help me. Previously it was working fine. There was no changes done in the ...
What is the difference between these two fields?
How to create burndown charts and customization
We've just upgraded from Istanbul to Kingston and there is no "Minimize" button for the end user like there was when it was the filter header. Any way to hide this? I like the new editor but want to hide it when using the report. Really just need a "...
Hello, We have been asked if it was possible to create a "Interactive Filter - Date/Time" filter not included OOTB which will allow a user to enter dates using the between condition or "last 14 day" (see 1 pic)? Is it possible to create such operato...
We are trying to use Tags as a filter in an Indicator or Indicator Source, and we are getting an error message similar to that described in KB1001607:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1001607 Does this mean that ...
Hi Team, I want to use date filters like 'last fiscal year', 'next fiscalyear', etc.. after i created the fiscal calender those options are automatically coming in reports date filter under Schedule (like in attached 'Example Screenshot' image) But t...
Currently I am trying to show all incidents and have it grouped by SLA has breached. The issue with that is that it shows multiple SLAs for the same incident and the requirement for this task is that it shows each incident only one time and if it has...
Hello Community! I have implemented a calculated field on a table. The information of this field I want to get thru an API call on a database view. But I realised that the calculated field value is only updated when the form is loaded. Is there a way...
Subject: Error: Performance Analytics Data Collector Job: Fetched too many rows from indicator source.Description: while executing Data Collector job for Performance Analytics, we encountered error for indicator source (as below).- Fetched too many ...
All,I have a requirement to calculate CSAT score for each survey and then create month wise report for it.Can someone please guide on how to consolidate the score/response for each survey.Thanks in advance
Hey I have a report that flipped the data of the first column for some reason and I cant figure out why. I would like it to sort by the most recent date first I have tried using the Add sort field with no luck. Any idea what could have caused this or...
How to create PA report for open cases which are active in past date(Now Closed) for last 2 years?I tried collecting historic data but it is collecting same scores for every day.Please help to achieve this requirement.Thanks in advance.