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11-19-2020 03:23 AM
Having successfully created report for average handle time of Incidents and Interactions, i'm trying to do the same for SCTASKs. I can get a count. I cannot get an Average Duration.
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12-15-2020 08:01 AM
This has been resolved by ServiceNow Technical Support. Please refer to KB0695994 for more information.
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11-23-2020 04:24 AM
Would you mind making some screenshots of the relevant indicators and indicator sources for Incidents and Catalog Tasks?
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12-15-2020 08:01 AM
This has been resolved by ServiceNow Technical Support. Please refer to KB0695994 for more information.
