Performance Analytics Dashboard: To display scores on a widget

[Vasanth Pandia1]

Hi All,

I have an indicator calculating average of resolution time, frequency is set to Monthly. Currently the score displays for the current month, how should I display the score till the last month, or is there a way to change the label of the score in the dashboard view.

As you see above the displayed score shows for the current month Feb 2018. Is there a way to show it till the last month or Can we label the Score to a different name? This screenshot is taken from a widget view in the dashboard.

Regards,

Vasanth

[sri86]

Hi Vasu, 

How frequently you scheduled jobs to collect scores for resolved incidents?, In this case you want to scheduled jobs to collect scores on monthly basis,1st day of each month.

else you want to modify the indicator source filter condition like  "Resolved on Last month" instead of "Resolved on today". 

But make sure, before changing indicator source, check no of indicators mapped with that indicator source.

Thanks, 

Sriram

[Kuldeep Kumavat · Accepted solution]

Hi Vasanth,

I think you only need to make minor change in the widget, assuming you are collecting the data Monthly and your indicator source query contains "on This month". The scores will be collected for all months if you are running the job Monthly, you just need to make them display on the widget. You need to change the column settings as below. If "Current score" is checked, it will display "Score" in the column header and display the month next to the score (as in your current display)

Regards,

Kuldeep

[Vasanth Pandia1]

Hi Kuldeep,

Thanks for the info. this is what I was looking for.