Performance Analytics job [PA Incident] Daily Data Collection in returning errors in the job log

luislembertsant · ‎03-21-2017

Hi,

Performance Analytics job [PA Incident] Daily Data Collection in returning errors in the job log. Here is the error:

Any idea to correct this will be welcome.

Thanks

sergiu_panaite · ‎03-23-2017

If you open the record for "[PA Incident] Daily Data Collection" there should be a related list with indicators. Most probably this one that doesn't exists is still part of that list and should be deleted from there.

View solution in original post

luislembertsant · ‎03-23-2017

Thanks Sergiu,

The first error was corrected.

What about the second job error?

Any advice about this?

Please help me...

sergiu_panaite · ‎03-23-2017

Hi Luis,

What release are you on? I believe for that error you're affected by a known problem, PRB718182. This problem is fixed on a later release.

Basically the issue is caused by the operator "SAMEAS" is case sensitive (on the list filters it is not) therefore only exact matches are collected. As a workaround you can move the additional condition to the indicator source (if possible), otherwise you should create a new indicator source which contains the additional condition (Resolved ON is same Day as Opened) until the PRB is fixed and the instance is upgraded.

luislembertsant · ‎03-23-2017

Hi Segiu,

I am in the Helsinki version. But I can't see that condition in the indicator o indicator source:

Indicator:

Indicator Source:

I'm really confuse now!

KristyS · ‎10-05-2017

We were on Helsinki and just upgraded to Jakarta. We still have this issue and this was not resolved in the newest version.