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07-30-2026 01:41 AM
I’m seeing Standard, Gregorian calendar, and Fiscal calendar as aggregation options in the Trend by control when editing Platform Analytics visualizations. Admin users see all three options, but some non‑admin users only see Standard (and the usual weekly/monthly options). I need help identifying why the Gregorian and Fiscal options are hidden for certain users and how to restore them.
Solved! Go to Solution.
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07-30-2026 02:38 AM
this KB talks about the same, has some ACL config
Non-admin users unable to access calendars for analytics reporting
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-30-2026 03:29 AM
Read ACLs on tables below might be blocking non-admin users from accessing the Business calendar in Platform analytics:
- Business_calendar
- Business_calendar_group
- cmn_schedule
- m2m_business_calendar_group_business_calendars
Refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2344222
Or
missing package pairing . Refer: Pair business calendars with packages
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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07-30-2026 02:38 AM
this KB talks about the same, has some ACL config
Non-admin users unable to access calendars for analytics reporting
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-30-2026 08:54 PM
Just following up to see whether my suggested solution worked for you.
If you're still facing any issues, I'd be happy to help further.
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-02-2026 11:52 PM
Thank you so much Ankur!! it helped
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07-30-2026 03:29 AM
Read ACLs on tables below might be blocking non-admin users from accessing the Business calendar in Platform analytics:
- Business_calendar
- Business_calendar_group
- cmn_schedule
- m2m_business_calendar_group_business_calendars
Refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2344222
Or
missing package pairing . Refer: Pair business calendars with packages
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
