Platform Analytics dashboard inquiry

[Sherwin G]

Hi,

We just recently migrated to Platform Anlaytics and found few limitations, mostly performance degredation especially for heavily used dashboards:

• The data visualization for the reports are not loading at all, some takes hours before the results appear. This is across multiple types of report (i.e Single score, List, Graphs).
• The right-click menu that we normally have in the classic UI dashboards are no longer appearing in the PA dashboards:
  

  What we are seeing now is the normal browser right-click menu.

Do you have any recommendations to resolve these ones?

[Ankur Bawiskar · Accepted solution]

@Sherwin G 

report takes hours to appear -> seems data is huge and you should apply proper filter condition

Right click -> I believe it's not available OOTB on platform analytics

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar · Accepted solution]

@Sherwin G 

report takes hours to appear -> seems data is huge and you should apply proper filter condition

Right click -> I believe it's not available OOTB on platform analytics

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Sherwin G]

Hi Ankur,

That is correct! The data in the reports are huge but the normal user 'arguments' raised to our team after the migration is that, 'Why does it work fine before the migration?'. Once that we can't easily answer at this stage 🙂

[KB]

Might try updating Performance Analytics plugin to 7.2.2 or later to test out caching issues. Also different browsers have different caching and user token timeouts from my experience, sometimes I have to refresh browser at least 3x and they start working. Hope these items give some ideas!

[AndersBGS · Accepted solution]

Hi @Sherwin G ,

Based on your information, it seems that you need to look into how the reports / dashboards are created, on which table(s) and how the query / filter is done... I would assume from your post, that many of these can be optimized according to best practice.