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Platform Analytics dashboards - related list condition challenge

philippesillon
Tera Contributor

Hi,

 

Trying to create a dashboard based on Catalog task and requested item

The logic of my dashboard is :

return request that contains requested item for "standard laptop" that is not completed and contains catalog task "Waiting for TSC Number" ... and the same request must contains requested item for "Dual bluetooth headset".

 

So, an example of request that should be part of my dashboard :

   sc_request REQ11111

        sc_req_item RITM222223 for "standard laptop"

               sc_task "Waiting for TSC Number"

        sc_req_item RITM222224 for "Dual bluetooth headset"

 

and an example of request that should not be part of my dashboard :

   sc_request REQ9999

        sc_req_item RITM333334 for "standard laptop"

               sc_task "Waiting for TSC Number"

 

My current implementation :

philippesillon_2-1790007019740.png

 

but no result return :

philippesillon_3-1790007968911.png

even if requests match all criterias :

philippesillon_4-1790008074356.png

 

any help will be appreciate 🙂

 

Philippe

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