Predictive Intelligence getting unauthorized state in solutions

[Yogesh Patel]

Hi,
I'm trying to train machine with pre-defined solution definition in my PDI.
all solution are going to Unauthorized state.
I have admin role, checked credentials and service worker user is active too.

Kindly help me with the issue, I'm getting same issue with Paris version PDI also.

[Nishita Padwal]

Hey Yogesh,

This definitely does run on PDIs. It happens when the plugin data is not installed properly. I have tried this on multiple instances, when I was finding the similar error. It threw the same error on one instance, but worked properly on the other. I suggest, try wiping out the instance, and reinstalling the same plugin again. And then try testing the solution.

Before doing this, find time to go through these troubleshooting methods -

https://docs.servicenow.com/bundle/quebec-now-intelligence/page/administer/predictive-intelligence/r...

Please mark helpful if it helps!

Thanks,

Nishita.