"Too many elements to display" for breakdown in Automated Indicator

Hanleyp
Kilo Expert

‎07-08-2020 08:42 AM

Hi Folks,

I have a set of basic PA reports that pull in 4 breakdowns each. Each "set" of reports is aimed at a particular assignment group. However, the set for one of the assignment groups consistently displays a "Too many elements to display" on one of the breakdowns. 

I've searched everywhere for any contents of this exact error, and came up with zero results. The breakdown is configured the same exact way for each set of reports, and the reports are identical down to the sources and widgets, except for the change in filter for assignment groups (actually, employee titles). 

So, the obvious/logical explanation is truly that there are too many results, due to the filter having an increasing amount of staff/assignment groups in the set of reports exhibiting the error. However, where is this error documented, and why is it that when I use the basic reporting module to build a similar report, with grouping, I am able to gather the results without this error?

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Thanks!

Paul

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Adam Stout
ServiceNow Employee
ServiceNow Employee

‎07-08-2020 09:09 AM

For 1st level breakdowns, you will see all the results for the Breakdown Source.  This is limited by the system property on how many to display.  If you search, it will find them, but it won't show you the full list.  There is a relationship to what is shown between Breakdowns by default.  If there is a relationship, you need to define a Breakdown Relationship.  that will limit what is shown based on what is selected.  Alternatively, you can apply an Element Filter like "My Accounts" which will bring the number of elements below the limiting property.  You can raise the property as well, but that can introduce performance issues when it is set too high.

This is expected, but depending on your use case, there are different approaches to resolve it.