Reassigned report from one assignment group to another assignment group

[Nanasaheb]

I have to create report for reassigned tickets from one group to another group.

as of now i get reports of only resolved tickets which is in that assignment group but i want to add those tickets which is reassigned from (my assignment group) assignment group to other group, anyone have any idea about it.

in short i want to make report for worked and reassigned count for specific assignment group.

Thank you in advance..

[Thomas_Davis]

Use the Metric Definitions and Instances.  Luckily Assignment Group already has a metric definition, so all you need to do is report on the metric instance table.  There should already be a database view that joins this with incidents.

There will be one record for each time an Incident was re-assigned and how long that group was assigned to the ticket.

In the Filter Navigator go to Metric > Definitions, then look for Assignment Group.  That is the metric that you want to use.

In a report, you will connect to the metric_instance table, and then filter on Definition = Assignment Group

[Nanasaheb]

Sure, will check it and  update you.

Thank You!!