How to create a report of Mean Time to resolve a ticket?

[Amol adsare]

Hi,

How to create a report on the average time to resolve a ticket by 24*7 timeframe for an incident in the Time series.please help me with this.

thanks

[Ankur Bawiskar · Accepted solution]

@Amol adsare

refer below links

MTTR (Mean Time to Resolution) Reporting

Incident Management - Calculate mean time to resolution for incidents

Need a Query For Calculating Mean time to resolve by month

Regards
Ankur

[Amol adsare]

Thanks for the quick response.

[Ankur Bawiskar]

Welcome

Regards
Ankur