Report drilldown in standard dashboards - keep the drilldown on graphs but provide see all results
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3 weeks ago
If I create a basic report on say the Case [sn_customerservice_case] table, group by Assigned To and show as a bar graph - this works perfectly fine with regard to clicking on a bar within the graph or even a stacked section within a single bar and the report taking me to that data.
Alongside this working, is there any way I can clicking somewhere outside of one the bars, grouping, stacks etc to take me to ALL the data that this report is displaying.
See the screenshot - I can click any of teh bars and it takes me to that case data by default.
Can I click somewhere else in teh report or have a link inside that takes me to the same data but for all results displayed? (in this graph, that would be a list of 246 cases).
Thanks
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3 weeks ago
I think there is no way to get all the cases in list view from the bar graph itself. Instead, when you click on any bar - list view opens for that assigned to person - it is added as a last part of filter criteria in the breadcrumbs of list view. you can just remove that last part of filter criteria by clicking the > icon before the criteria and then see all the data. eg as below
Regards,
Keerthana
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3 weeks ago
Thanks for the update. Whilst I suggested the reports example was simple, most are not. They have multiple sources and the groups are stacked too - so while clicking the individual bar breakdowns work perfectly, its not as simple as just removing a filter in the result.
Its possible I have to add a separate option/link for each graph to show the full detail.
