Report for Backlog vs Inflow vs Resolved incidents

JAY138 · ‎05-30-2020

Hi there,

Every start of the day(say at 00:00 EST), I would like to show the backlog count at that point, inflow and the resolved incidents count in a bar chart as shown below. (Please note that I have the filters for each 3 of them ie backlog, inflow, resolved count filters) Could you please advise the steps to do this. I tried with Performance analytics as well as Trend chart report but couldn't do exactly as below. Your help is highly appreciated.

Thomas_Davis · ‎05-31-2020

Hello,

As long as all three have the same day for the Created On, you could use additional Datasets to accomplish this. Here is a ServiceNow Doc that talks about it.

https://docs.servicenow.com/bundle/istanbul-performance-analytics-and-reporting/page/use/reporting/t...

Here is a Community Blog that has a recent Office Hours that talks through also.

https://community.servicenow.com/community?id=community_blog&sys_id=5a3e245edb750490feb1a851ca961980

View solution in original post

PeterJDI · ‎07-13-2023

Can this be accomplished without performance analytics?

Thomas_Davis · ‎06-01-2020

Do you have Performance Analytics?

JAY138 · ‎06-01-2020

Yes, I do have Performance Analytics.

Thomas_Davis · ‎06-01-2020

Maybe take a look at doing a Relative Compare Widget:
https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/performance-...

Or Indicator Groups may work for what you are trying to accomplish as well:
https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/performance-...