Report NOT following Interactive Filter in a Dashboard

[Amin]

Hi everyone,

I have an issue with a report not following an interactive filter

Both are at the same table, 

Both Follow Interactive filter and show when following filter are checked on the report settings.

The first time that i activate the "Follow Interactive filter" check box and i press done. It works very well

Whenever i refresh the page or click on the dashboard again, the report doesn't follow the interactive filter anymore.

Whenever i remove the check on "Follow Interactive filter" and reactivate it, it works again.

I'm confused and don't know what's the problem. Is it a known issue ?

Could it be the interactive filter that's causing this by any chance ?

Thanks

[Alec Hanson]

Hi,

What type of report are you using here? I remember having an issue like this on specific report types.

Alec

[Amin]

Hi Alec,

Thanks for your response.

I tried both Pie and Donut types.

Thank you.

[Sudhanshu Talw1]

Means you are saying when you click the checkbox follow interactive filter it works then it stops working after it?

Right?

When you again go to it, I assume it is checked On but it is not actually following the interactive filter.

Is your filter OOB or custom made?

Share the images for more info.

Thanks

Sudhanshu

[Alec Hanson]

As Sudhanshu has asked it would be good to know if this is a custom filter.

The time I saw this in the past was with a custom filter against Pie and Donut charts. The feedback from Hi support at the time drove an update in the custom script example in the docs.

If it is a custom filter are you following this example: https://docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/use/dashboards/r...?