Report NOT following Interactive Filter in a Dashboard

Amin
Tera Expert

Hi everyone,

I have an issue with a report not following an interactive filter

Both are at the same table, 

Both Follow Interactive filter and show when following filter are checked on the report settings.

The first time that i activate the "Follow Interactive filter" check box and i press done. It works very well

Whenever i refresh the page or click on the dashboard again, the report doesn't follow the interactive filter anymore.

Whenever i remove the check on "Follow Interactive filter" and reactivate it, it works again.

I'm confused and don't know what's the problem. Is it a known issue ?

Could it be the interactive filter that's causing this by any chance ?

 

Thanks

1 ACCEPTED SOLUTION

Amin
Tera Expert

@Alec Hanson @Sudhanshu Talwar Yes it is a custom filter. I solved it by using other report types.

 

Pie, donut and semi donut doesn't work. Works good with bar 

View solution in original post

10 REPLIES 10

Amin
Tera Expert

@Alec Hanson @Sudhanshu Talwar Yes it is a custom filter. I solved it by using other report types.

 

Pie, donut and semi donut doesn't work. Works good with bar 

Great you can mark your response as correct & close the thread!

 

Thanks

Sudhanshu

gurupada
ServiceNow Employee
ServiceNow Employee

Hi, When you are creating a custom interactive filter It has certain limitations.

Custom IF limitations


If implemented correctly then it should work for all types of report widgets.
If possible could you create a demo page, and share it so that we can investigate what is wrong. 

 

how to create custom interactive filter

Prashanthi4
Kilo Contributor

Hi Amin,

Kindly check the Interactive filter at the dashboard level.

the reference filter should have the table you are referring to filter.

> Edit  INteractive filter >In the related list click on Interactive filter references 

> if you do not see the TABLE name which is used in the report , then add the table by clicking on NEW 

> now choose  the table name in" Reference table " field and the reference field (which here should be the field name same as the filter  field ).

 

NOTE : please mark the answer as helpful.

Happy Reporting everyone.

bhaki
Tera Contributor

I am also facing the same issue. I am not using any report type, it's List of records.

can someone please help ?