Report on all RITM that skipped approval
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3 weeks ago
Hello everyone,
We have a catalog item where some of approvals were skipped, now I need to create a report to understand how many of those RITM were skipped.
I tried adding a filter to the Stage column, but only returned completed stages because was the last stage.
Does anybody knows how to report on that? Or has a better idea how to have that visibility?
Thanks in advance,
Luiz
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3 weeks ago - last edited 3 weeks ago
Hi @Luiz Lucena ,
Please have a look which Ankur shared.
Additionally, if customization is allowed, then you can have new field on RITM form (u_skppied_approval) checkbox and set from Business rule if approvals skipped.
And make use of this new field for reporting
If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
Thanks, GP
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3 weeks ago
seems your response is AI based
OOTB sysapproval_approver table state field is not having Skipped value
Could you share screenshots for your approaches
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hi @Ankur Bawiskar ,
Apologize for this and thanks for pointing out.
We don't have skipped state in Approval table.
I was confused with RITM state closed skipped and shared. let me delete the solution which I shared since it will not work.
Thank you,
GP
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3 weeks ago
thanks !
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader