Report on all RITM that skipped approval

Luiz Lucena
Mega Sage

Hello everyone, 

We have a catalog item where some of approvals were skipped, now I need to create a report to understand how many of those RITM were skipped. 
Screenshot 2025-11-19 at 14.18.32.png
I tried adding a filter to the Stage column, but only returned completed stages because was the last stage. 

Does anybody knows how to report on that? Or has a better idea how to have that visibility?

Thanks in advance, 

Luiz

7 REPLIES 7

G Ponsekar
Tera Guru

Hi @Luiz Lucena ,

 

Please have a look which Ankur shared.

 

Additionally, if customization is allowed, then you can have new field on RITM form (u_skppied_approval) checkbox and set from Business rule if approvals skipped. 

And make use of this new field for reporting

 

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

 

Thanks, GP

 

 

 

 

@G Ponsekar 

seems your response is AI based

OOTB sysapproval_approver table state field is not having Skipped value

Could you share screenshots for your approaches

AnkurBawiskar_0-1763622021759.png

 

 

AnkurBawiskar_1-1763622079366.png

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,

 

Apologize for this and thanks for pointing out.

We don't have skipped state in Approval table.

I was confused with RITM state closed skipped and shared. let me delete the solution which I shared since it will not work.

 

Thank you,

GP

@G Ponsekar 

thanks !

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader