Report on New, Resolved, and Closed incidents per day and per week

[ranibiffle-quim]

Hello,
I would like to create a bar chart that shows New, Resolved, and Closed incidents per day and per week. The closest report that I can find is the Basic Indicators widget in Performance Analytics in the Incident Management dashboard. Instead of a list of scores, I would like to show the results in bar chart format similar to the attached image. Would Performance Analytics work for this type of reporting or should I look into Custom Charts instead?

[dangrady510 · Accepted solution]

Performance Analytics would definitely work.

These would be two Time Series Widgets with 3 indicators each - new, resolved, closed indicators.

Set the the visualization type to column on each indicator.

The difference between the two time series widgets would be the time series settings on each indicator - for the by day one you leave that setting blank - for the by week you would use BY Week Sum.

[ranibiffle-quim]

Performance Analytics and your suggestions worked perfectly. I had to create a new Indicator Source and Automated Indicators since the "Number of closed incidents" indicator did not exist. Is it possible to create the same new, resolved, and closed widget but filter it for specific assignment groups or do I need to create new Automated Indicators that are filtered? I would like to put this widget on a homepage that 3 assignment groups will be viewing. I would like the widget to only contain incidents that are assigned to their groups.

[Community Alums]

Hi Dan,

Thanks for sharing this. However, I'm still new in PA and confuse. How to combine both Time Series Widgets and get the chart look like Rani displayed?

advanced thanks!

Ana.