Report on Task table and show Incident and Requested Item fields

ayman_h
Kilo Sage

Hi,

I would like to Report on the Task table so I can display Incidents and Requests. Is there a way to display fields both from the Incident and Requested Item tables?

 

Also, is there a way to use add conditions from the Incident and Request tables? I can't see 'Show related fields' options or an option for  'Incident [+]' or 'Requested Item [+]' option in the Conditions menu. Am I missing a System property?

1 ACCEPTED SOLUTION

Thanks Slawek. I found the problem I was not seeing the extended table fields. It was a System Property that was disabled.

To enable the extended table fields

  1. Navigate to System Properties > UI Properties.
  2. Locate the property Allow base table lists (task, cmdb_ci, etc.) to include extended table fields (incident_state, os_version, etc.), and allow filtering on extended table fields (glide.ui.list.allow_extended_fields).
  3. Select the check box to enable extended fields on base table lists. Clear the check box to disable the feature.
  4. Click Save.

View solution in original post

2 REPLIES 2

Slawek_Radziewi
Kilo Sage

You should be able to see it in task table.

find_real_file.png

 

Thanks Slawek. I found the problem I was not seeing the extended table fields. It was a System Property that was disabled.

To enable the extended table fields

  1. Navigate to System Properties > UI Properties.
  2. Locate the property Allow base table lists (task, cmdb_ci, etc.) to include extended table fields (incident_state, os_version, etc.), and allow filtering on extended table fields (glide.ui.list.allow_extended_fields).
  3. Select the check box to enable extended fields on base table lists. Clear the check box to disable the feature.
  4. Click Save.