Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Report on Task table and show Incident and Requested Item fields

ayman_h
Kilo Sage

Hi,

I would like to Report on the Task table so I can display Incidents and Requests. Is there a way to display fields both from the Incident and Requested Item tables?

 

Also, is there a way to use add conditions from the Incident and Request tables? I can't see 'Show related fields' options or an option for  'Incident [+]' or 'Requested Item [+]' option in the Conditions menu. Am I missing a System property?

1 ACCEPTED SOLUTION

Thanks Slawek. I found the problem I was not seeing the extended table fields. It was a System Property that was disabled.

To enable the extended table fields

  1. Navigate to System Properties > UI Properties.
  2. Locate the property Allow base table lists (task, cmdb_ci, etc.) to include extended table fields (incident_state, os_version, etc.), and allow filtering on extended table fields (glide.ui.list.allow_extended_fields).
  3. Select the check box to enable extended fields on base table lists. Clear the check box to disable the feature.
  4. Click Save.

View solution in original post

2 REPLIES 2

Slawek_Radziewi
Kilo Sage

You should be able to see it in task table.

find_real_file.png

 

Thanks Slawek. I found the problem I was not seeing the extended table fields. It was a System Property that was disabled.

To enable the extended table fields

  1. Navigate to System Properties > UI Properties.
  2. Locate the property Allow base table lists (task, cmdb_ci, etc.) to include extended table fields (incident_state, os_version, etc.), and allow filtering on extended table fields (glide.ui.list.allow_extended_fields).
  3. Select the check box to enable extended fields on base table lists. Clear the check box to disable the feature.
  4. Click Save.