Report to know which resources are linking knowledge articles to tickets

[Rashmivs17]

Hello Team,

I am struggling to create a report on the resources which are linking the knowledge articles to tickets. I have managed to get a count of resources who are doing the linking. However, I am not able to group them as per their names since the list just displays the ids.  

[AndersBGS]

Hi @Rashmivs17 ,

I'm unsure what you have done so far, but you can utilize the table m2m_kb_task table to get the most information.

If you need further information, you can create a database where you relate the m2m_task_table and the sys_user table based on the created by = the user ID.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders