Residual Risk Heatmap

[Mira1992]

Hello community,

does anyone know how to adjust the Residual Risk Heatmap for the Advanced Risk assessment?
It is a part of the Risk Overview - PA Premium dashboard.

The problem is that our heatmap looks like this (4x3):

But we need to have the heatmap 4x4
Impact: Low, Medium, High, Very High
Likelihood: Unlikely, Possible, Likely, Very likely

Heatmap is fine in the Risk Workspace -> Heatmap workbench (we have a Risk Assessment Methodology created and published) but for some reason it does not work for the Residual Risk Heatmap widget in the Risk Overview - PA Premium dashboard.

The heatmap is a UI Page and it looks like this:

And when I click on the "Try It" UI action I can't see anything, nothing loads, so it is quite difficult to do an modifications without the possibility to test it.

Would you know where might be the problem? Or at least direct me to somewhere where I can find how this is setup.
Many thanks!

[Brian Lancaster]

There is a lot more going on here then I thought. I'm trying to install GRC in my PDI so I can take a closer look.

[Brian Lancaster]

Is there any sort of filter on the dashboard? I noticed these few lines of code and it looks like it is doing something based on a filter.

CustomEvent.on('dashboard_filter.removed', function(filterMessage){  
    sn_risk_advanced.HeatmapUtils.onRemoveEvent(chart, filterMessage, 'residual', true);    
  });

  CustomEvent.on('dashboard_filter.added', function(filterMessage){
    sn_risk_advanced.HeatmapUtils.onAddEvent(chart, filterMessage, 'residual', true);
  });

[Mira1992]

We got this answer from the ServiceNow:

-After further investigation, this not possible in classic dashboards.
-In our upcoming June release we are migrating these dashboards to next experience.
-So in those dashboards you will be seeing heatmap same as the one you see in Risk workspace.
-However, for right now in classic dashboard we cannot add a seismic component.

[Community Alums]

Hi @Mira1992 ,

That's the correct response from ServiceNow, even i ran into the same issue and waiting for June release.

[Vichitra Gupta]

Hi Sandeep,

I have added Residual heatmap in my dashboard, but there is no data visible.
Also, in advanced risk dashboard, is it possible to have heatmap with Impact and Likelihood as X and Y axis?