Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Reporting on Task Work Notes

vcaracci75
Tera Expert

We have a need to be able to search the Work Notes and Additional Comments fields for all our tasks. Is there a way to report on these fields?

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

you can create report on sys_journal_field which stores journal entries data

Apply filter as this

1) element - work_notes

2) name - your table name

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

6 REPLIES 6

Steven Parker
Giga Sage

One way to do it without reporting....is add the column "Comments and Work Notes" to your Task list (task table - task.list in navigator).  If needed, change the filter to "ALL" if you want to see everything.  

Then filter the Number column by *SCTASK

Then filter the Comment and Work Notes column by *whatever you need to search

find_real_file.png

You can then save this as a favorite and just change the "Comments and Work Notes" search criteria for whatever you need to search for.  I typically search this way because it's simple and quick.


Please mark this response as correct and/or helpful if it assisted you with your question.
Steven

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

you can create report on sys_journal_field which stores journal entries data

Apply filter as this

1) element - work_notes

2) name - your table name

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Currently, you can't report on the journal table because it's a system table correct?


Please mark this response as correct and/or helpful if it assisted you with your question.
Steven

Hi,

If not possible then you can update this system property to allow reporting on it

glide.ui.permitted_tables

find_real_file.png

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader