Running Scheduled reports created by deactivated User

[arjunbanta]

Hi,

There are a number of scheduled reports created by a User who now has left the organisation.

These reports run on time but fail to show any data in them (on the email). When the same report is run in ServiceNow data is available.

Is there a workaround to get this data available over the email as well or I will have to make all the reports all over again?

Thanks!!

Arjun

[gauravchoudhury]

Hi Arjun,

This happens in the case when the report is 'Run as' that deactivated user. If this is a scheduled report, then go to Scheduled Report, update/change the value of the Run as Field.

This operation is achievable as as admin.

[arjunbanta]

Thanks a lot Gaurav. Appreciate your quick response.

Unfortunately, I don't see any 'Run as' option in the scheduled report. I tried checking it with the admin access too but failed to find anything.

Could you please guide me to this menu?

Arjun

[gauravchoudhury · Accepted solution]

Hi Arjun,

This is because, you would have to personalize your list to see the 'Run As' column.

Once you do that you should see your list view as,

You can as an admin double click one of these records to directly make changes to the value from the List view itself.

[Fuse Henry]

Double-clicking no longer works. That action opens the user profile for whichever admin in already in the list. Do you have an update for how to change the Run As?

Thank you