Schedule export dashboard does not include any attachment?

[andersbogsjo]

Hi all!

I am setting up a Scheduled Export of a Dashboard in Platform Analytics, but the email doesn't include any attchment (same for ppt and pdf).
Is thee a setting somewhere I miss or why that behaviour?

In the Core UI there is no issue regardning schedule reports for instance
We are on Yokohama patch 5

And Platform Analytics in ver 6.0.15

Regards

Anders

[Bhuvan]

@andersbogsjo 

Check below thread and it should help to resolve your issue

https://www.servicenow.com/community/platform-analytics-forum/scheduled-report-attachment-is-empty/m...

Please check and confirm scheduled export is set to System User. If it is set to run as a User, make sure they have access to underlying data and can export it.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[andersbogsjo]

In Platform Analytics Schedule Export I can't choos Run as in the form, but when I look in the table Ithe Run As is me - and I am an admin of the platform 🙂
The email is created with Subject and body, but there is no attachment in the email file in sys_email table
/anders

[Bhuvan]

@andersbogsjo 

Can you check email logs and share below screenshot. I have replicated in my PDI and attachment is working fine.

When you checked from reports or classic UI for same data, attachment is working fine and export has the data ?

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@andersbogsjo 

in the backend it creates entry into this table "sysauto_par", "par_export_dashboard" and "par_notification_email"

Did you open that and see who is RUN AS User -> It should be System Administrator

Did you check if that report has some data in it and Omit if no records is unchecked in "par_export_dashboard"

check this link for debugging

Troubleshooting scheduled report issues 

If my response helped please mark it correct and close the thread so that it benefits future readers.