on - edited by
RJ Barmentloo
Click on the topic for a quick recap, including recording the session and your reference presentation. This YouTube playlist includes all of our previously recorded Platform Analytics Academy sessions. Enjoy!
2026 - Platform Analytics Academy Sessions
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June 10, 2026 - Analytics within the AI Control Tower
On June 10 we hosted another Platform Analytics Academy session. This time we looked into the AI Control Tower and specifically at the role analytics plays within. One place to discover, govern, secure, observe, measure, and manage all AI across the business so you can see what AI exists, how it’s used, who owns it, and if it is delivering on its intended goal.
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May 27nd, 2026 - Platform Analytics AI Dashboard Summarization & AI Data Explorer
Wednesday May 27 we did a great AI analytics infused Platform Analytics Academy session. We covered AI Dashboard Summarization & the new improvements and enhancements we are working on for AI Data Explorer.
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April 29th, 2026 - Platform Analytics Data Snapshots
April 29th we hosted an in-depth Academy session on Data Snapshots. Within the session we looked at existing Data Snapshot capabilities as well as the new Australia delivered enhancements for your KPI indicators.
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April 15th, 2026 - Platform Analytics Library recommendations We hosted another Platform Analytics academy session in the series of our Australia release. The enhancements for Platform Analytics specifically to our analytics libraries, including the new improved quick filter tiles to get quickly to your artefacts being data visualizations, dashboards or indicators. Additionally to that we bring recommendations on what to do based on some of those library insights.
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April 1st, 2026 - Ask the Experts On April 1st, 2026, we hosted another successful Ask the Experts session. As always, the session was engaging, with thoughtful questions from our customers. Many were addressed live during the session, while others were answered in real time via chat by our panel of experts. If you were unable to attend or would like to revisit specific topics, please see below for the questions addressed live. Responses to the typed questions are attached to the Community Blog.
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March 18th, 2026 - What's New in Australia "Platform Analytics & Usage Insights" Thank you for joining us on March 18th, 2026, at 12:00 PM ET for the latest installment of our What's New in Australia Academy series — this session spotlighted Platform Analytics & User Experience Analytics. We walked through the latest innovations delivered in the Australia Release, including live demos of new Platform Analytics and UXA capabilities designed to elevate how your organization drives insights and experiences.
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March 4th, 2026 - Platform Analytics "Australia Default Experience" On March 4th, 2026, we hosted a Platform Analytics Academy session exploring the changes to Platform Analytics following the Australia upgrade. Attendees had the opportunity to review how Core UI capabilities evolved following the upgrade and to explore the new default experience.
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February 18th, 2026 - Getting Ready for Platform Analytics - Values, Gaps, & Fixes (2026) On February 18th, 2026, during our Platform Analytics Academy, this session covered the strategic value of upgrading, common migration issues (visualization, exports, filtering, accessibility), fix status and timelines, and best practices for your transition strategy. We reviewed what was already fixed, what shipped in the Australia release, and how to run both systems side-by-side during migration. Attendees left with a practical roadmap ahead of Core UI deprecation.
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February 4th, 2026 - Platform Analytics with Workflow Data Fabric The Platform Analytics Academy on February 4th, 2026, explored integrating ServiceNow Platform Analytics with Workflow Data Fabric and zero-copy connectors. We demonstrated visualizing external data in ServiceNow, tracking KPIs with Performance Analytics, and analyzing datasets using AI Data Explorer - all without data duplication for faster, more powerful insights.
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January 21st, 2026 - Ask the Experts Started 2026 strong! We joined on January 21st for our first Ask the Experts session of the year. These popular sessions featured dynamic Q&A with real-time problem-solving. Questions were answered first-come, first-served basis during the meeting, so attendees came prepared and were ready to ask early. Our expert team was ready to tackle the toughest challenges.
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January 7th, 2026 - Technical Dashboards & Workspace Insights On January 7th, 2026, we held a Platform Analytics Academy session on building and deploying advanced analytics through technical dashboards and workspace integration. Participants explored technical dashboard features, mastered UI Builder framework capabilities for data visualization and interactivity, and learned effective deployment across workspace and Classic UI environments. Attendees gained practical knowledge for implementing Platform Analytics solutions tailored to organizational needs.
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Prior Platform Analytics Academy Sessions by Year
Click on the year below for all Platform Analytics Academy sessions held that year.
2026 | 2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019
