Schedule export dashboard does not include any attachment?

[andersbogsjo]

Hi all!

I am setting up a Scheduled Export of a Dashboard in Platform Analytics, but the email doesn't include any attchment (same for ppt and pdf).
Is thee a setting somewhere I miss or why that behaviour?

In the Core UI there is no issue regardning schedule reports for instance
We are on Yokohama patch 5

And Platform Analytics in ver 6.0.15

Regards

Anders

[andersbogsjo]

There is no log regarding the Attachment

/Anders

[Ankur Bawiskar]

@andersbogsjo 

in the backend it creates entry into this table "sysauto_par", "par_export_dashboard" and "par_notification_email"

Did you open that and see who is RUN AS User -> It should be System Administrator

Did you check if that report has some data in it and Omit if no records is unchecked in "par_export_dashboard"

check this link for debugging

Troubleshooting scheduled report issues 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@andersbogsjo 

did you get a chance to review above?

[andersbogsjo]

In the new UI for Schedule Export in Platform Analaytics you can't choose Run As.
But I changed it to System Administrator as a Workaround. The Omit if no records is unchecked.
Ran the export once again and n Attachment is created in the sys_email record.

[Bhuvan]

@andersbogsjo 

Glad to know issue is resolved.

You can check table par_notification_email_recipients for the scheduled reports configuration from PA Dashboards.

https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/par-for-workspace/referenc...

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan