Service Operations Workspace Home page and Dashboard page

[naziyabegum]

Hi,

We Recently Upgraded to Australia; the Issue we are facing Right Now is On the Service operations Workspace Where we have the landing Home page and Separate Dashboard Page

So previously for the Zurich Version in the Home page when I select my dashboard and Click on any Widgets the List of Records used to show below the Dashboard, and when I tried to do the same from the Dashboard Page shown in the above attachment, select my daily dashboard click on the widget it used to redirect to another page instead of showing it in the same place below the Widget.

For the Australia Version, Now I'm unable to see the List of Records Below the Selected Widgets from both the HOME landing page and Dashboard Page. 

Any Suggestions. 

Thank you

[marianbruma]

Hi @naziyabegum 

Since this behavior changed only after upgrading to Australia, I'd first check whether this also happens with an OOB dashboard. If it does, I'd be inclined to think it's either a product change or a regression introduced with the upgrade rather than an issue with your dashboard configuration.

Also, have you checked the widget's drilldown/interaction configuration? In recent Platform Analytics versions, the interaction settings determine whether clicking a widget opens the records inline or navigates to another page.

I also found a similar Community discussion around Workspace dashboard drilldowns that may be worth comparing with your setup:
https://www.servicenow.com/community/platform-analytics-forum/dashboard-in-workspace-drilldowns-do-n...

If the behavior is reproducible with an OOB dashboard as well, I'd recommend opening a HI case, as it could be related to the Australia upgrade.

Hope this helps! If it points you in the right direction, please mark the reply as Helpful. If it resolves the issue, feel free to mark it as the Accepted Solution.