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11-26-2020 07:19 AM
HI All,
I have few scheduled reports which are sent through email. Since last few days they are sending blank reports. However when I checked the reports are creating data. Why are blank reports being received ??Please help
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11-26-2020 07:48 AM
Did you check the "Run As" user got changed to some other user who doesn't have valid READ access on that table on which report is present?
Did you check the file present in the email log record has data in it?
You can mark the checkbox ignore if no record to prevent sending empty excel, if no data exists for the day.
refer below link for help
Troubleshooting scheduled report issues
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-26-2020 07:48 AM
Did you check the "Run As" user got changed to some other user who doesn't have valid READ access on that table on which report is present?
Did you check the file present in the email log record has data in it?
You can mark the checkbox ignore if no record to prevent sending empty excel, if no data exists for the day.
refer below link for help
Troubleshooting scheduled report issues
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-27-2020 07:31 AM
Run as person does not have the access to reports that is why I was getting empty records....Thank you
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11-27-2020 07:41 AM
Glad to help
Please mark appropriate responses as helpful.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader