Scheduled Reports are sending blank reports on email.

Tapish Sharma
Tera Contributor

HI All,

I have few scheduled reports which are sent through email. Since last few days they are sending blank reports. However when I checked the reports are creating data. Why are blank reports being received ??Please help

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Tapish Sharma 

Did you check the "Run As" user got changed to some other user who doesn't have valid READ access on that table on which report is present?

Did you check the file present in the email log record has data in it?

You can mark the checkbox ignore if no record to prevent sending empty excel, if no data exists for the day.

refer below link for help

Troubleshooting scheduled report issues

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Tapish Sharma 

Did you check the "Run As" user got changed to some other user who doesn't have valid READ access on that table on which report is present?

Did you check the file present in the email log record has data in it?

You can mark the checkbox ignore if no record to prevent sending empty excel, if no data exists for the day.

refer below link for help

Troubleshooting scheduled report issues

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Run as person does not have the access to reports that is why I was getting empty records....Thank you 

Glad to help

Please mark appropriate responses as helpful.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader