'SE0060:Solution Training Failed.' error when training a similarity solution

[Gary Kakazu1]

Has anyone else seen this error when training a similarity solution:

SE0060:Solution Training Failed. Ask Support to use log key 615136 to investigate trainer logs further.

I trained the solution definition with a word corpus that used a Paragraph-Vector type and those worked fine. When I switched to a word corpus with the Pre-Trained type, I get this error.

I did open a support case but the only reply I have gotten so far have a couple of KB's that don't apply, and links to similar cases & tasks that I can't view.

[Brian Bakker]

Hello Gary,

I have reproduced the same error out-of-box and asked the TSE on your case to confirm the behaviour and engage the Dev team. I will keep an eye on your case and provide further assistance where needed.

Current workaround is to generate your own Word Corpus using the Paragraph Vector for human generated language and TF-IDF for machine generated language and select a ServiceNow table with text fields for your Word Corpus Content.

We apologise for any inconvenience this issue may be causing you.

Best regards,

Brian

[Gary Kakazu1]

Thanks for you reply Brian. I have been generating Paragraph Vector word corpuses and had not achieved the desired results, so I thought I'd see what a Pretrained corpus would give me. My use case is for incidents created by people, not machines.