Service Portal Announcements - User action tracking for Analytics

Miguel Posada
Tera Expert

Does anybody know if Service Portal can track user action against Announcements for analytics or how to enable tracking for these type of events?

 

We have a requirement to see if the links that we configure in the Announcement banner are getting hit.

1 REPLY 1

Keszia
Giga Guru

I would love to know too and am exploring options - one was the Portal Analyzer but it doesn't quite get into the detail I'm after.