I am currently working on a use case to automate task closure in ServiceNow once access has been provisioned through Active Directory (AD).
Use Case Overview
When a request is created, a task is generated with the following user details:
- Employee ID
- First Name
- Last Name
- Location
Based on this request, multiple application-specific tasks are created, such as:
Requirement
Once the task is created:
- The required access is provisioned by adding the user to the appropriate AD group from the AD server.
- After successful access provisioning, the respective task should be automatically closed in ServiceNow.
- Parallel tasks are also created, so the solution should support handling multiple tasks simultaneously.
Challenge
The main challenge is identifying the best approach to detect when access is successfully granted in AD and then triggering the automatic task closure in ServiceNow.
If anyone has worked on a similar use case or can suggest the best approach, please share your guidance.
Thanks in advance for your support.
