servicenow ticketing tool

[nirbhay803]

servicenow real-world scenario based company ticket  when password is incorrect user unable to login  please help me starting to end point in servicenow ticketing tools  from servicenow login instance all step -by-step

many thanks

nirbhay narayan mishra

[Dr Atul G- LNG]

Hi @nirbhay803 

The best practice is that organizations should use SSO (Single Sign-On), which means there is no need to set a separate password for logging into ServiceNow.

If SSO is not enabled in your case, you can click on “Forgot Password” and follow the steps, or raise a request with the Service Desk / IT support team.

Could you please share more details about your actual use case so I can help you better?

[Tanushree Maiti]

Hi @nirbhay803 

It seems you are using inline password. Any Admin can reset your password again.

• Navigate to the Users module in the Application Navigator.
• Search for and open the specific user record.
• Locate the Password needs reset checkbox field.
• Check the box and click Save or Update.
• The next time the user attempts to log in, they will be prompted to enter and confirm a new password

If you are using PDI,

1. Check your mail for the admin's password

OR

IN developer portal ->Click for Assistance ->forgot password