Depending how near it is to breach or if it has breach, it will be updated differently. OOB it's like this:
SLA has default scheduled jobs to regularly refresh the time calculations on each active task SLA.
- SLA update (breach after 30 days): repeats every 5 days
- SLA update (breach within 1 day): repeats every hour
- SLA update (breach within 1 hour): repeats every 10 minutes
- SLA update (breach within 10 min): repeats every 1 minute
- SLA update (breach within 30 days): repeats every day
- SLA update (already breached): repeats every day
Note: By default, the SLA update (already breached) scheduled job will calculate either for up to one year after it was breached or if 1000% of its allocated time is breached. You can set this maximum actual elapsed percentage value property in the SLA Engine properties.
Scheduled jobs for SLA
There is also a property that you can set to make it update when you look at the record in a form, to always have the latest numbers when you scroll down to the SLA related list. It's called "glide.sla.calculate_on_display"
SLA Engine properties
//Göran
